As far as a bank goes, this one is standard. Convenience is easy if youre in a major city like i am, but Chase is literwlly occupied on every street. Citibanks customer service is on par with the others. Rewards cards also on par with the rest.
should be named shitibank. terrible customer service. staff is useless. technology is ancient history. stick to chase, bofa or usaa (my personal choice)
Very good Customer Service !!!
I've been a Citibank client for the last 9 years. They are a great bank with great customer service. They're doing a good job on improving customer experience on their website as well. I just think they should work on lowering their fees, that would make them even more competitive.
customer service sucks
I switched to TD because of the terrible customer service.
Big Conglomerate Wouldn't Recommend
Just like bank of america.. horrible customer service and now they are owned by the government. Not good.
used them for years, not with TD
i was with citi for a long time but switched to TD. it was decent but wires are expensive with citi (much cheaper at TD) and the customer service is all outsourced and is terrible. Do research before choosing a bank to do business with. For my business, Citi wasn't able to compete with other smaller Read more...
My Mortgage is with them
"They have serviced 3 of my 8 mortgages (I have rentals) for many years and have always done a good job with it, I never miss a payment and they still gave me a loan mod on my OOC property and lowered my payment and interest rate a couple years back. The customer service has always been USA call cen Read more...
Left them for a credit union.
"In my original review I stated that I would only leave them for a local bank. Instead, I left them for an online credit union. Close enough. I wouldn't say that I had any particular troubles with Citibank. They served their purpose; I deposited checks into ATMs and paid bills online. However, with Read more...