ThinkOrSwim

Cool New Broker..Now crappy Old terrible broker

ThinkOrSwim in the beginnnng was awesome. They had a platform that worked was free and was different. It was loaded with features. They had great service. One of the first to implement live chat customer service. But these guys integrated it right into their desktop and when you needed them 10 seconds max wait. If you needed to reserve shorts or to just complete a trade because your buying power was on the fritz they took care of you.

NOW THEY SUCK...they will cost you money. If you trade more than 1x a week dump them. their platform crashes for hours. When you hit the chat button someone wont show up for an 1/2 hour. If you call they say they "have some glitches" they are working on it. This will happen multiple times during one day. They are basically ameritrade now. no longer a hip broker with great service they are just ameriturd.

at least when ameriturd screws up my trades they give me 100-200 free trades

tOS says they dont do that.... so bye bye..

dump them at first sight.

Trust Score

3.6

User’s Review Ratings

Overall

Very Slow Data!!!

Ever since TD Ameritrade took over Thinkorswim, there has been delayed quotes and poor customer service.

Their platform is awesome, but today I am writing this review because the data feed is so slow that I cannot trade. I rely on the income from trading!! I will be switching to a different brokerage firm for sure.

Trust Score

1.0

User’s Review Ratings

Overall

Very Frustrated with this company since there merger SLOW!!

First of all I am a very active futures traders. I was with TOS for three years. Customer service and their platform used to be very reliable. I have paid over six figures every year in commissions to them. I recently had to move my acct to a different broker because of their lack of customer service(it is really bad now) and their data feed problems. The platform now since their merger has been a complete disaster and unable to trade actively on it. What a turn around from what use to be a great company/platform to know a waste of hard drive space on my 500gb hard drive. I would def think twice about working with this company.

Trust Score

1.0

User’s Review Ratings

Overall

Horrible

TOS absolutely blows. They do offer some nice features but it's not worth it. Too often orders are delayed and do not show. Today, June 29, 2010, there system locked up and orders did not work. This mean that I could not exit when I wanted to on a futures trade. By the time it was working properly, the position had swung from a 10 point profit to a 5 point loss. I called them and they denied and problems had occurred. I will be moving to a different brokerage. It's one thing to have a glitch but then to deny it is unforgivable. I know of a few others that this happened to today and they got the same answer--nothing was wrong. I hope every customer leaves them and TD Ameritrade takes a big whopping loss on their investment in TOS.

Trust Score

1.0

User’s Review Ratings

Overall

Order Ticket errors, ACAT nightmares, crap customer service

Thinkorswim has great charts, great studies you can add to the charts, and lots of useful features. However, they have committed unforgivable crimes. My trade tickets have come up wrong 4 times in the past month. 3 of 4 times I noticed before I clicked SEND TICKET, but the one time I clicked send by accident my order was NOT what I clicked before. I almost feel tricked, because I make sure my numbers are correct before I see the ticket. 4 times I have prepared a ticket and seen the numbers come up different. One of those instances 3 happened sequentially, right after the other.

I decided improper tools are no way to trade, so I initiated an ACATS transfer. They are so mixed up over there, it'd been 4 days and the transfer had not even initiated. Then I got a notice saying it was cancelled. Probably because its close to expirations friday and they want my exercise fees. Exercise fees which I don't have to pay at my new broker.

I use TDAmeritrade, Sogotrade, and Interactive Brokers. Had slight problems with Sogotrade, but nothing of this magnitude, nothing that costed me money and this much time. Thinkorswim used to be great, but now that the merger has begun, they are total crap. I call and 2 people tell me completely different stories about the ACATS - agent 1 says i have to cancel from the other broker's end. agent 2 says I have to type and sign a letter to cancel the transfer??? Sounds like BS--- I will keep this updated when it all settles

Trust Score

7.1

User’s Review Ratings

Overall

slow charts even slower customer service

I trade approx 10 round trips per day. I have had nothing but trouble since opening a pattern day trading account 2 weeks ago. I have sent emails, 0 response. I emailed and said I was transferring my funds to another broker. I finally received an email back that said sorry to hear that.

Trust Score

1.0

User’s Review Ratings

Overall