The customer service was great. The phone is answered by a real person, not a machine. The people who work there are very knowledgeable, not like Zecco where they are brain-dead.
The executions are great, but the platform itself isn't. Compared to IB or TOS it would be a downgrade, but compared to Sogo or Zecco it would be an improvement. The biggest issue I had with their software is that you can only have two lower studies at one time on the charts. That isn't enough for me, though their choice of studies and options to customize them is very good. However, what good does it do to have a ton of studies when you can't use them because you hit the 2 study limit?
The software is Realtick, and it looked like it was from the 90s or something, very bare bones and an eyesore compared to TOS or IB. That alone wouldn't be a huge problem, but the 250 dollar software fees killed me. I didn't make enough trades to get it for free and I couldn't justify paying 250 a month for sub-par software. It might have been cutting edge 10 years ago, but there is better stuff out there for free.
After deciding that the software fees were too much, before switching brokers, I downgraded to one of their lesser platforms and it was impossible for active traders because it didn't update in real time and was extremely limited. It was even harder to use than Zecco.
The commissions are on a sliding scale, so I can't really recommend or discourage this broker from anyone based on that alone, because it depends on how much you trade.
Overall, I can't recommend them because the customer service alone is not enough to compensate for how expensive and outdated their software is.
This review is the subjective opinion of an Investimonials member and not of Investimonials LLC
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