I use IB to find shares to short on hard to borrow penny stocks (yes, my strategy is weird and its not scalable, but it is hugely profitable up to a point), but I have to say IB has the worst customer service I have ever experienced. If I ever have a paperwork or trade problem, forget about it, I know going into my phone call I'm going to have to wait an eternity and even when I do talk to someone, that person will have attitude like no other and usually their incredibly entangled back office will screw me over.
I don't give them terrible marks because I have profited form their solid executions and short borrows. But unlike my preferred broker (and affiliate) Thinkorswim, I cannot even reserve shares to short of hot stocks as it's first come first serve and that screws up many of my trades.
I would only recommend IB for advanced traders as I can't imagine any beginning trader being understanding of their many flaws. They probly don't even care about beginner traders though as I've reached out to them multiple times to setup an affiliate relationship (as I've said I have profited with them which makes them better than most of the thieves I mean brokers out there), but they haven't even returned my phone calls or emails regarding a potential partnership! Cocky, snobby, indifferent like a boring british aristocrat with bad teeth whose food tastes horrible, that's what IB reminds me of...
(this review will probly hurt my chances of ever having a relationship with IB, but it's the truth so people need to hear it and maybe, just maybe IB will take the reviews on this site to heart and actually improve their customer service, as their main executions and tools are great so there's hope for them yet) (after all, British people love going to the dentist to fix their messed up teeth! Just suck it up IB, thousands of us are tired of your crap)
This review is the subjective opinion of an Investimonials member and not of Investimonials LLC
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