HSBC Bank USA

Great online setup, terrible customer service.

I have several online business banking accounts. I found their online setup great, but they suddenly decided to up their fees and my monthly bills jumped quite dramatically. When I tried to speak to my business point of contact I was given no help or leeway.

I've now moved my companies over to Santander, their online structure isn't as good but their interest rates and monthly fees are significantly better!

Trust Score

1.0

User’s Review Ratings

Overall

Excellent if you're a Premier customer

I became an HSBC customer in 1997 and have remained with them ever since. Their fees are reasonable (compared to their competition) and they fake customer loyalty well (which is all one can ask for...a bank that cares just doesn't exist!). Ive heard ordinary things if you use them as a normal customer, but if you're a Premier customer then nothing is too much trouble. Direct toll free numbers anywhere in the world for issues. I had a my wallet stolen in Hong Kong while their on business and the nibble fingered person (aka the [email protected]!) spent approx. $5k in Versace. I phoned the bank when I realised my wallet was missing and they commented that I'd been having a very nice time there...well someone was, not me. I was have a crap day! They didn't bat an eyelid sorting it. New cards were waiting for me when I arrived back. I didn't even get the transactions show up on my card. Why it didn't show up much sooner on their fraud detection system is beyond me, but hey they sorted it so I don't care. I have free travel insurance and get tons of points that my wife loves to spend. There's separate Premier sections in the branches for personalised service and they link my international accounts so i can transfer money between accounts instantly (though the rates are a bit rubbish). All in all, very impressive.

Trust Score

8.8

User’s Review Ratings

Overall

I Do Like

I have an online account with them and best thing about them is their interest rate. Very competitive. They website is simple, but clean. Money transfers are good and they give you a

ATM card to use.

Trust Score

10

User’s Review Ratings

Overall

Only focus on big customers but not the small fish

i used to be a big fan of HSBC since my whole family are their loyal customers. However, their customer service change recently. They kept pressing customers to buy their products and when you have question about your bank account, the first thing the representatives said is "o, do you have any problem with your financial situation?" one case doesn't judge all, but it happened to me twice in two different branches. I requested to withdraw my account out of anger, and open an account with TD bank. Now i have a safety deposit box for free with TD bank and their customer service is great.

Trust Score

5.0

User’s Review Ratings

Overall

Get their premier service if you can

Great bank if you are lucky enough to be offered their premier service. You get your own relationship manager and discounted rates. Can't recommend highly enough.

Trust Score

5.0

User’s Review Ratings

Overall

Dont really like their service!

I feel like they dont really care about the general public with little saving accounts. I did also hear talks of them turning HSBC into a private bank soon which a large minimum will be required in their a customer's account which cut down the number of people they have to satisfy.

Trust Score

5.3

User’s Review Ratings

Overall

average internet bank

I opened an online savings account with them a few years back when they were paying 2+% more than local banks in interest. Since that time the difference has diminished, but they still pay a higher rate. They give you an ATM card to access the account and offer free transfers to other banks.

Trust Score

3.0

User’s Review Ratings

Overall

lots of locations (Hong Kong) easy access to $$

I had the opportunity to live abroad in Hong Kong for 5 months. While there I needed to open an account as I did not want to deal with Bank of America and exchange rate charges. They were very easy in helping me setup an account even though I was from out of the country. They have locations everywhere, no joke. Imagine how many coffee shops are in Manhattan, that's how many ATM's/banks, HSBC has around Hong Kong.

Although my experience with them was not long in duration, it was a good one. I gave them an average on their fees and service as I did not have any major issues to resolve with them so I cannot judge on how great they are in that aspect.

Trust Score

4.9

User’s Review Ratings

Overall

most difficult banking site to navigate

I have been having problem with loggin in to my account and have talked to numerous customer service reps. I found it very difficult to deal with them . They sound like somewhere from India , their english is very hard to understand and they talk so fast that i dont pick up anything that they were saying. i still have money in my acct and has never been able to acces the online banking for almost a year. why is it so hard to just reset it myself? I dont need people from India to assist me reseting my password.

Trust Score

6.4

User’s Review Ratings

Overall