Facebook Twitter
Now With Over 23,000 Reviews!
Sign up now

TradeKing

TOP 50
content.tradeking.co..
Category: Brokers

At TradeKing, you will pay just $4.95 a trade plus 65 cents per option contract. Period. We don't have any account minimums or hidden fees. We even charge the same price for broker-assisted trades.

Filter reviews by
Page:   1 ...
Displaying 1-10 of 50 Total Reviews
No Custmer Service
Hi 

I have been your client in the last 2 years and half……. bad "customer service”

In November it happened that TK sent me an email where were asking me to send more documents, since my social security number on their side was wrong, I haven’t read that email, and nobody from tradeking contact me again about that (no email, no phone call, no text message, no message on my page on your web site).

Then in December I had two withdraws from my account, both for more than 5.000 dollars, the reason was because since IRS couldn’t recognize my social security they recognize my account as foreign person and charged that amount.

Once I saw that operations I called and I was informed about the wrong information (my wrong social security number in their file), and I provided the correct one.

When I called TK for this problem (don’t remember, but different time, and spending fews hours on the phone), the best answer I got was that TK sent an email (in November) (and with that was enough for them to cover their back), and for me to get my money from IRS I had to “try” get back form tax return.

On top of that I got the wrong 1099 from tradeking, I called 4 times and still waiting for an answer (almost waited more than 1 month), the last person I talked told me that he can’t tell me when it will be ready (the person before him, told me I should have got by a week!!!!).



Honestly the customer service is very average:

- I opened an account with providing: US phone number/ US address/ US employer information/ US social security number. (ALL UNITED STATE REFERENCE!!!!)

- If one of this information look like wrong, AS CUSTOMER SERVICE, should contact me, and get that information? and not only with 1 single email (that guarantee them that they did their “job”, but actually they didn’t, that just cover their back).

- i called so many times, and spend so much time, everything because they couldn’t reach in other way (really? they don’t get the info from your customer and don’t try again?? really??)

- NOW, it’s me that have to fight and spend more time and money in order to get MY money back from IRS

- on top on that, add that TK gave me the wrong 1099 and stil waiting for the correct one and NOBODY know when that miracle will happen.



make a favor, take out the word “service” form customer service, your ex “customer”

Customer service shouldn’t be to resolve past problem and avoid future ones?

GOOD LUCK….. IF YOU GO CHEAP IS WHAT YOU GET IN EXCHANGE

I WISH I NEVER OPENED THIS ACCOUNT

This review is the subjective opinion of an Investimonials member and not of Investimonials LLC
Embed Permalink Report
Was this review helpful?   Yes   No
Review Updated


This review is the subjective opinion of an Investimonials.com member and not of Investimonials LLC.

User’s Review Ratings
Overall
Tools
Customer Service
Value



Stay Sway Poor Customer Service
No Good. Very Rude and transferred me around. Abrupt they do not care about clients

This review is the subjective opinion of an Investimonials member and not of Investimonials LLC
Embed Permalink Report
Was this review helpful?   Yes   No
Review Updated


This review is the subjective opinion of an Investimonials.com member and not of Investimonials LLC.
Sukarkumars dunellan, nj

User’s Review Ratings
Overall
Tools
Customer Service
Value



not too bad for $4.95
Decent features and quick execution of trades. But, they have not been able to find shares for certain securities at the time I place the trade. Nothing like getting a message to call them because they want an extra fee to find the shares.

This review is the subjective opinion of an Investimonials member and not of Investimonials LLC
Embed Permalink Report
Was this review helpful?   Yes   No
Review Updated


This review is the subjective opinion of an Investimonials.com member and not of Investimonials LLC.

User’s Review Ratings
Overall
Tools
Customer Service
Value



My first broker.
While I have moved away from TK to thinkorswim (for the platform options) TK was my first every stock broker. I have nothing but good things to say about them. Prices are great, anytime I needed support was great as well.

This review is the subjective opinion of an Investimonials member and not of Investimonials LLC
Embed Permalink Report
Was this review helpful?   Yes   No
Review Updated


This review is the subjective opinion of an Investimonials.com member and not of Investimonials LLC.

User’s Review Ratings
Overall
Tools
Customer Service
Value



Sneaky fees, bad service, forced into relationship
My (small) account was transferred from Zecco and I was charged a $50 inactivity fee for not making trades or not have $2500 in the account. They said I had the option to not go through with the migration but that option was never presented. Every email said how wonderful it was going to be with the merger, blah blah... NONE of the FAQs regarding fees/commissions mentioned this fee. It was totally hidden. I couldn't liquidate my account and leave, so I was stuck. Horrible horrible service on top of that.

This review is the subjective opinion of an Investimonials member and not of Investimonials LLC
Embed Permalink Report
Was this review helpful?   Yes   No
Review Updated


This review is the subjective opinion of an Investimonials.com member and not of Investimonials LLC.

User’s Review Ratings
Overall
Tools
Customer Service
Value



Charges sneaky fees, poor service, not worth it
I had a small account at Zecco which I did not use very often; when Zecco was sold to Tradeking, Tradeking started collecting $50 inactivity fees on my account. They will sell your stocks to charge their hidden fees.

They create hassles for you if you try to transfer away. If you try to transfer out a single security, they will say that this would leave your account with too low a balance; they will deny your transfer with a made-up policy.

Their agents are rude and hang up on you.

Definitely avoid!

This review is the subjective opinion of an Investimonials member and not of Investimonials LLC
Embed Permalink Report
Was this review helpful?   Yes   No
Review Updated


This review is the subjective opinion of an Investimonials.com member and not of Investimonials LLC.

User’s Review Ratings
Overall
Customer Service
Value



Slow execution, technical problems
I traded BABA calls today on TK because the commissions were cheap. Turns out you get what you pay for. Don't get me wrong the functionalities of TK are reasonable...but there is so much lag in the order (anywhere between 2-10 seconds) and the whole system freezes up if there is a lot of activity in the market going on.

For example, I was long BABA calls ATM and the price was at 3.3 and i bought at 0.87. The system froze up because so many people were unloading on the opening gap that I could only start seeing my holdings and even bring up the order screen after 10 minutes!!!!! The price was down to 2.2, then 1.2. What I could have sold at 3.3 I sold at an average of 1.8.

This is the price you pay when you get low commissions...get interactive brokers instead. It's really not worth the 10-15min market open lag that you get trading active stocks/options for a $2 discount on commissions...

This review is the subjective opinion of an Investimonials member and not of Investimonials LLC
Embed Permalink Report
Was this review helpful?   Yes   No
Review Updated


This review is the subjective opinion of an Investimonials.com member and not of Investimonials LLC.

User’s Review Ratings
Overall
Tools
Customer Service
Value



Good
Why does it say here they have no "maintenance fee" ? There is an inactivity fee.

I don't have any issues with TradeKing. Although I find them to expensive. Scottrade charges 7 bucks, but they do have branches and more tools. The money they save by of having that is more than 2 bucks. If you trade a lot, 1 or 2 bucks do add up.

Don't like that they do not have a watch list. They "have" one, but it takes a couple of clicks to get there and it is not on the front page nor can you move it there. Pointless.

Would be nice if they gave you free trades every now and then. Some people can only put aside 200 bucks per month, or maybe even less. You can't invest 200 when you have 10 bucks (buy/sell) in fees.

I think someone here said they charge for closing your ROTH if you have one. No, they don't. The charge applies if you don't sell the stocks and everything. If you clear the account and there's nothing in there, it won't cost anything.

Something else I just thought of and that makes little sense.. I like that they have the gains/losses right next to the stocks you have on the front page. It's in dollar amounts and %. BUT, not for the totals. They only have the dollar amount. I am also interested in the % performance-wise of all of my stocks. You have to calculate that yourself. Makes no sense!

This review is the subjective opinion of an Investimonials member and not of Investimonials LLC
Embed Permalink Report
Was this review helpful?   Yes   No
Review Updated


This review is the subjective opinion of an Investimonials.com member and not of Investimonials LLC.

User’s Review Ratings
Overall
Tools
Customer Service
Value



Like
Really cheap commission, the execution is not that great. I wish they had a better platform. But there mobile app is great. Wished they offered level 2 for free

This review is the subjective opinion of an Investimonials member and not of Investimonials LLC
2 of 2 people have found this review helpful.
Embed Permalink Report
Was this review helpful?   Yes   No
Review Updated


This review is the subjective opinion of an Investimonials.com member and not of Investimonials LLC.
Invest123 racine, wisconsin

User’s Review Ratings
Overall
Tools
Customer Service
Value



Cheap, but they get you on unexpected FEES
Tradeking's customer service is truly horrendous. They are extremely unprofessional and don't give you the full story. Unfortunately, I learned this too late after they reamed me on unexpected fees. I'd suggest clarification from them before you do ANYTHING, but I still wouldn't trust their customer support to properly explain things.

This review is the subjective opinion of an Investimonials member and not of Investimonials LLC
Embed Permalink Report
Was this review helpful?   Yes   No
Review Updated


This review is the subjective opinion of an Investimonials.com member and not of Investimonials LLC.

User’s Review Ratings
Overall
Tools
Customer Service
Value



Page:   1 ...
Displaying 1-10 of 50 Total Reviews
Recommended For
Account
No Minimum Deposit
No Maintenance Fees
No-Fee IRAs
Online Community
Education
Mobile
iPhone App
Mobile Site

Support
Live Chat Support
 
Investimonials Sponsors
 
Similar Products to Review
 
Featured Investing Products
  
  
  
  
  
  
  
  
 
Users of TradeKing