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SureTrader

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Category: Brokers

SureTrader is a leading international online stocks & options trading firm offering 6-1 leverage. Experience the difference with our high speed stock, options, direct access and day trading platform.

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Awful – STAY AWAY if you would like your money back!
They often have software problems that make it impossible to log in either to the trading platform or the account (e.g. to make withdrawals). The support staff is friendly but utterly incompetent. They either don't understand the problem, answering over and over again with standard emails without really addressing the problem, or will just say "Try again later" and once you do and it still doesn't work…. well, then you have to start the whole explaining again, and again no one is able to understand let alone help.

This has been my worst experience ever with a broker! Never again!!

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Worst customer service in the world!
Worst customer service with the buggiest platform I have ever seen. They made me sign up 3 times before they could actually open my account. Each signup took about an hour so they wasted 3 hours of my time. The customer service is NEVER helpful. All they can do is say "We're sorry". As soon as I get my 25k, I am out of here!!

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Suretrader helps the little investor = )
I joined SureTrader because I was unhappy with being subject to the restrictions of FINRA's pattern day trader rule for investors who have less than $25,000 USD. I like the fact that SureTrader provides a way for the little investor to day trade with an account with as little as $500 USD and gives him or her access to 6:1 leverage on his capital. Which means that someone with $500 can trade with $3,000 in buying power with SureTrader. I began with the regular platform which I found very simple to use, easy to understand, when it comes to purchasing equities (stocks), they have 3 buttons Buy, Sell, Short. Now if you are an options trader, their platform is not as friendly as wished it was, there were times I wanted to quickly enter a weekly call option trade, the type of trade where seconds matter, but it would take me about 1 minute and 10 seconds average to be able to enter that trade and by then that weekly call option had moved out of my buying target and I would have to cancel that limit order. If you are a options day trader then the options platform is not very quick as you would want it to be, but if you trade options for the long term then it shouldn't be a problem at all. I appreciate what SureTrader is doing to help the small investor build his or her account into a bigger one. I find their fees to be reasonable. I only wish their customer service did improve a bit, there are times it can be hard to reach someone on the phone, specially those days the market is tanking to the downside. But other than that I have nothing but good things to say and think about SureTrader.

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TheGoose1 Houston, TX

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Way Better than their Reputation!
Easy to open an account (I funded with a credit card), little paperwork, little hassle. Customer service via chat-Excellent! A little slow via email. 6:1 margin and freedom from PDT! Repeat: this broker is free from PDT RULE. Also, I have had no problems with withdrawals (I am a US citizen). Easy as pie.

Now let me address some complaints: Hidden Fees-there are No hidden fees! ECN fees are not hidden fees! 4.95 a trade is not a hidden fee. Overnight/Swing traders need to pay attention to Suretrader policy. This broker is maybe not the best for scalpers ($10 roundtrip), but great for daytraders with less than 25k. If you are in-out all day, probably better off with a prop firm (CY Trade Group is a good one). The available shorts are good, but if you are trading penny stocks or in-out all day, you will rack up commisions/ECN fees (this should be obvious). The web platform is easy, but crashes occasionally (better have a stop). DAS is nothing special but its affordable with these guys.

Finally, I am completely satisfied! If you trade momentum stocks in the $20-100 range, share size 1k or less, don't want to trade prop, and want an easy broker to do business with(they pay!)-then Suretrader is for you.

Don't want any crap about how this is a plant. My opinion is just that. Open an account with just $500 and see how it goes for yourself.

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I'm back!
Easy start up. Good platform. Really the only game for Americans who want to daytrade with less than 25k and dont want to go prop. Tips: DON'T OVERTRADE, don't hold overnight, pay attention to commisions, stop before 3:30pm to avoid 2:1 requirement. Not perfect, but accessible to the small trader. Btw, i trade first hour only and typically make 4 trades or less and Suretrader works for me. Commissions are my main complaint.

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Scottyflintstone Chico, Ca

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Broker has many advantages and disadvantages.
I have been with this broker since January 2015. The biggest advantage was their short availability. You can short almost any stock you can think of. The only time they don't allow shorting certain stocks is when the stock is extremely volatile. I never traded stocks under $2 but it is more expensive if you do. Another advantage is their 6:1 leverage. Be very careful though, only attempt if you are professional and know what you are doing. If you are losing in a position, you can lose more than what you entered with. So for example, if you have $1000, you can trade $6000. So you can lose more than $1000 meaning you will owe the broker more money. They can take you out of a losing position anytime if you are using their leverage and TRUST ME from experience, in a losing short position they will take you out at the very top of the run so then you don't get a chance to get out in the pullback. This can happen even if your balance is negative. I traded $6000, got wiped out and my balance went negative, but I was confident that the pullback would be my chance to at least lose everything and not go negative, but they took me out at the very top of the run and I had to pay $600 extra on top of losing it all. Also, they take might take you out in little by little so that you pay more commissions plus the fee for closing your position which is like $50.

ECN fees are ridiculous sometimes. I traded a stock twice in one day and paid $27 in ECN fees.

Overnight shorting isn't worth it. You pay 1% per night that you hold.

I hated the $49 software fee. They charge you every end of the month even if you get it one week before the end of the month. Oh and by the way, it is very simple to use, but very cheap looking.

Live chat is better than emails. They reply emails 3-7 days later.

Depositing money is expensive especially with credit card.

My advice to all the rookies out there: only risk your own capital, don't use their leverage. Overall if you are a bad trader like me, stay away from them or you lose will far more than you expected.

I am switching back to TDAmeritrade soon I like them so much better.

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Absolutely Terrible
Used Suretrade for a little over a year. Was decent at first (Good fills, commission wasn't bad, etc), but over time their hidden fees got ridiculous. I literally had trades where they charge me over $200 in "ECN" fees that they claim to have no control over, yet each time I mentioned it, the fees would go down for a few weeks. DO NOT USE THEM. It's not worth it.

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Hands Down The Worst Stocker Broker In The World!
Stay away from this broker! Professional scam artists at work here. They will sell you stock even if you are in the green with the only intention to charge commissions. I've been with them for only a week and am now in the process of closing my account with them. Don't let them fool you with their $4.95 fees or 6-1 leverage or that you can short penny stocks or no pattern day rules. They will charge you on every opportunity possible. Like I said before, they are only interested in selling your securities at any chance they get in order to secure more commissions. You get charged for monies coming in to their account, charged while you're in with them and on your way out you get shafted with more fees. These Bahamas Monkeys will eventually go belly up and start over again under another name. My advice, stay in the US with the reputable brokers.

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Good in theory, horrible company practices
Like other complaints, they're horrible at virtually everything. The idea is good in theory, having no pattern day trading rules (although if you live in the US you still have to fill out a fatca sheet and submit taxes and information to suretrader) but the company is just not a good one. They've always been shady from when they were just speedtrader. Pricing isn't competitive at all. There's always tons of hidden fees which makes it near impossible to make it worth using their company. I would rather pay $1 more to have a decent broker that will actually pick up the phone and know what they are talking about. SureTrader's customer service is abysmal. The people are just call reps who have no experience in trading. They're just cheap hired help. Other than that, they don't have much of a real company. There doesn't seem to be any manager or anyone in charge. I have been burned twice where my account just got wiped out for no reason (not making any trades) and SureTrader has no idea how it happened but they can't help me. Definitely some shady things going on with this company. I don't trust them

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BlackJack0 fresno, ca

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Great platform for sub-25K accounts.
Fantastic customer service...reasonable trade executions...competitive trade leverage...the perfect day trader's platform.

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Jonifyme Washington, DC

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They are terrible! STAY AWAY!
Terrible place to trade! Platform has so many glitches, you place a limit order, it executes at market. If you call customer support, they tell you its your problem and you take the risk to make these trades, so you are responsible for any loss you incur. How they keep customers, i am shocked. To get a response takes forever and they are very rude. Fees are through the roof and they will add on hidden charges and say oh that was included in the price and you wont be able to do anything to get those fees back. STAY AWAY!

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Krutoi7 Westfield, ma

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