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SureTrader

SureTrader is a leading international online stocks & options trading firm offering 6-1 leverage. Experience the difference with our high speed stock, options, direct access and day trading platform.

 
 
 
66 Total Reviews
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5-Star       (14)
4-Star       (9)
3-Star       (18)
2-Star       (11)
1-Star       (19)
   
Top Review
 
Best Broker For Shorting Penny Stocks
I am a trader with 8 years of experience in the equities, Suretrader's platform is the broker available in the market place today for...
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Displaying 1-10 of 66 Total Reviews
terrible
what i can say about suretrader? wel, i made a mistake for choosing this broker first of all and also i am not happy with their hidden commission fees and the web platform is absolutely crap! how i wish i never an account with them at all! i would never ever recommend this broker or otherwise you'll end up losing all your money getting sucked up by a massive black hole.

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The only option for me
I trade a lot intraday and don't have 25k so SureTrader makes sense. Pretty decent borrows but it's annoying that you can't preborrow/reserve shares.

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My personal Review of Suretrader.
So I get asked a lot to provide my personal review of Suretrader. Here it is. They have hidden ECNs fees and other small stuff that gets annoying. Depending on your size per trade I'd say you'd pay $6-$11 to enter and exit with per trade, ecn, sec, and exc fees. Their customer service has improved since I started with them. I'm glad it got better because I was about to ditch them. Their are days the executions are bad, maybe once or twice a month. I think they are improving as a broker, but I have had some nasty experiences with them. First I've had wires take up too 3 weeks to transfer. Second this is and has been my worst experience with them, I purchased a stock and went long and I tried selling for min losses approximately -500$ or so and my orders got stuck. Wasn't able to sell and while I called them to get this fix the loss extended to -5k, and of course it wasn't their fault it was issues with the programming or so they said. Now I've had this happen multiple times but thank god I've been able to cut the others for tiny losses. So be prepared for that. I left a written message to Guy Gentile the owner per his manager request Phillip and never heard back. Btw the loss I took is nothing compared to commissions I have paid st, so to not hear back from them was a bad business move and a show of their loyalty to their customer. So be prepared if you do choose this broker. Prep for this type of situation. I have had other fellow traders and colleagues have the same exact issues I did. This is my honest review. Do I recommend them? No, but if you have a small account you probably have no other option.

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Suretrader. After posting my review
Suretrader looked into my situation. After I posted the review, they decided to refund a trade and fix and current and future problems.

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Positively Horrible
Here are the facts experienced when I tried to withdraw my money and close the account. The platform worked ok and there were shares to short. That is about where it ends.

14 days worth of e-mails. Then 7-10 to get the money transferred. Said they didn't recognise ABA numbers and other codes. Utter rubbish.

I'm about 6 days in and despite all of the form filling and e-mailing to a direct contact they never confirmed that they had initiated the transfer. They simply stopped replying to my e-mails.

From this thread, I found Jessica who was very helpful and told me the transfer had been initiated. But I had to call.

I suggest anyone who has concerns to do the same as me.

Total cost in hassle to get my money back really wasn't worth the gain.

If there is an alternative, I seriously suggest you choose it as I'm sure delaying tactics were used to prevent paying the money back to my account quickly.

A V O I D

The posts on this thread are here for a reason. Tim Sykes only recommended them because he was on a backhander.

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Total Scam!! Avoid At All Cost!!
Yeah right, Leading International Firm in stealing people's Money!! I opened an account with them, 3.5% of your money just to fund, and up to $150 in Hidden Fees just for 1 Trade (just to buy a stock), and other $200 (just to sell the stock), depending on number of stocks, and route, not to mention the hidden fees for up to $200 just to short stocks. Asked for a Fee Rebate 4 times and never got it. Another thing, platform doesn't even work, or execute orders, iPhone app crashes and you don't even get to execute an order, iPad app doesn't even run, it doesn't work. Plus, you have to pay for everything, even for an email to be answered, because hardly they return them, unless it's a convenience for them (such arrogance). You have to pay for the desktop app, pay for level 2 quotes to trade penny stocks for $15/Mo. Total Scam. It is true that Td Ameritrade has the 3 day period, but they only charge $20 for roundtrip (buy and sell), no matter the number of stocks trading, and a much better, non-crashing platform, and not having to pay for every feature. Besides, the service is the worst, don't even answer emails, peope in customer service sometimes are soo rude with their comments and answers. Definetly not recommendig, and getting my money out as soon as possible, because I end up loosing for those excesive Fees. I've been a trader for 2 yrs. with Ameritrade. And being 1 month in Sure Trader makes me sick.

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Seriously Are These Reviews Real?
I been reading these reviews and they seem very horrible! Why would this company even be in business? I have an account with them I havent funded yet after reading about some people can't get their money back this is crazy and unacceptable, I make a living trading couldn't imagine thus happening to me, it would be wise for Suretrader to fix its imagine and come on here to clarify what's happening with their service with people money and perhaps do something about them crazy fees!

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Terrible!! Avoid!!
DISGUSTING COMPANY.

I couldn't believe how I was treated by this company, this is beyond a joke!

$100 dollar withdrawal fee as well! This is a straight up scam. I'm surprised the trading platform actually works, it seems the only reason that they even exist is simply to steal people's money. This is everything thats wrong with everything, big, greedy, arrogant wankers fucking everyone over.

Piece of shit company, hope they burn in hell frankly.

AVOID LIKE THE PLAGUE!

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Wonderful.
Best. Thing. Ever.

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Do Not Trust Them with Your Money!!!!!!!!!
I deposited some money and used platform which is buggy at best. When I tested how easy it was to get my money back I found out just exactly how poor every part of this business is. Do not do business with them. I repeat do not do business with them. They have delayed getting my money back from them. It has been over a month and I still am fighting with them to get my money back. I repeat again.......I would not do business with this company, you will be sorry, unless you like losing your money, then this company is for you!

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Terrible!!!!!!!!!!!
They are fraud, steal from you, won't return your money, won't even bother to get back to you, lie, etc. There is NOTHING good about them. absolutely NOTHING!!! They are scam!!! Stay away!

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A Very Scary Experience.
I don't think I've ever dealt with such an incompetent company in my life. Maybe in random dealings with car towing companies that managed to lift my car as I walked around the block... but I'd trust the tow companies over SureTrader any day.

When I signed up for their service, they asked me to sign up with a username and password that I defined myself. Immediately after confirming sign-up with my username and password, they sent me an email stating my username has been changed to something else, and that I needed to fund my account. I thought it was strange that they'd ask me for a username then change it on me, but whatever it takes, I guess. So, I funded my account, did a wire transfer from my bank, and sent it to the username that they defined. Then the fun started.

They sent me an email stating they changed my username again, and that I needed to fund my account. Now this worried me greatly.. where is my money being transferred to? Will they give my old account number to someone else? I emailed them stating the issue I was in, and after a couple days finally gave me an email response.. "Your funds transfers will takes 1-5 business days" And in bad English, that's all they said. Now, I was really worried. I've got many thousands of dollars in limbo. And this company is in the Bahamas, so if they decide they just want to take the money and go about their daily business, there's not a damned thing you can do. They are not held to our laws. I responded to their email stating even more specifically where I wired the money, the sender, the recipient info that's posted on their website... and they sent back another response... "Banks transfer take 3-5 days, we will give you a username and password after receiving your funds. How did you send the funds to us?" And then I became even more nervous. After explaining my situation completely, they still had the gall to ask me how I transferred the money. Not a good sign. After several more emails with no response, I finally received one from Jasmine Sands at Suretrader. She asked me to email Philip at Suretrader and inquire on my account.

Here I am, thirteen days after funding my account, and no one has bothered to give me any information, my money is still in limbo, and no one seems to know anything. Life savings... gone.

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