I would give 5/5 on all areas of dealing with IB, except customer service. When problems appear it is how good a company resolves them that is the measure of the suitability of their offering. I have been trying to transfer my money out of the arrangement for more than 2 years and with the exception of one example have been unable to do this. The banking dept can't sort it out, I have made 2 formal complaints which in general received the same response; ignore the points I made and provide platitudes along with a suggestion that I should consider a full service broker. What because I want to draw my own money out of the account?
I need to tell you that I am an international client the system may work flawlessly within the USA, but IB do not seem to understand international banking systems. They should seriously consider refusing international clients.
I even accepted their advice and now simply wish to close my account, can I? No it seems as they cannot get my funds into my legal bank account. Is this inability theft?
Oh and don't try and get them to accept that anything is their responsibility, each failed transfer costs me $20, Even when the transfer is checked by Customer Service, it is not their responsibilty so a refund is out of the question.
Very bad historical and ongoing experience
This review is the subjective opinion of an Investimonials member and not of Investimonials LLC
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