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Merrill Edge

https://www.merrille..
Category: Brokers
Build your portfolio with tools, research and investment products designed to help you invest with confidence.
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Displaying 1-10 of 14 Total Reviews
Terrible customer service--use another brokerage
I entered ME over the years when I ran my own business and was banking through Bank of America. I had a retirement account with them, and wanted to use their trading platform (MarketPro). It took me 5+ phone calls over 4 weeks, including escalation to a supervisor, to get them to agree that I qualified and that they'd have their tech department (or whoever) provide it on my account page. After waiting another 2 weeks for it to show up--it didn't-- I had enough and moved my account to broker. Basically, Merrill Lynch doesn't give a damn about smaller accounts, which you can confirm by doing a search. For example, here: https://www.consumeraffairs.com/finance/merrill.html

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401k
Very poor performance with my 401k

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JSVaughn21 Cedar Grove, WV

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Stay Away from Merrill Edge Investment
Merrill Edge is one of the worst broker.

Customer service sucks badly. When called for any of the simplest request you get standard answer "it will take 5-7 business days", but after 7 business days it is still not completed and you reach another Customer Service Rep with same answer, "it will take 5-7 . . . "

I am ready to switch this Brokerage.

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Grossly Incompetent Horrifically IZnept Customer Service
I wrote a letter to Merrill Edge regarding my account. I received a form letter reply from Merrill Edge Pennington, NJ signed by **** *******. At the end of the letter was the useless 800 number to Jacksonville, FL. So I did a bit of investigating and came up with (609) 303-6200. Dial that number, press 4 for the company directory. Then spell the person's last and first name. So, when you get an unhelpful response form letter signed by someone, Enter that person's name in the directory, get their phone number and 'reach out' to them!

Save yourself the aggravation and go with a more reputable discount brokerage.

Merrill Edge Customer Service displays a lack of business acumen.

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Free trades! nuff said
Merrill Edge allows investors to avoid fees altogether. They offer 30 free trades/ month if certain account minimums are met, or you are a current member of BofA Wealth Management. This services is a great choice for someone trying to save every penny in their portfolio.

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4210timmy chavez, california

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Heartless and no regard for the deceased's wishes
My sister and I inherited an IRA from my cousin and were named beneficiaries. She passed away shortly after my cousin since she had been ill as well .Her portion was going to give her the chance for a decent funeral but Merrill Edge managed put our family through so much red tape in order to get a distribution. The proper distribution forms were filled out. The death certificate of my cousin and later of my sister--- and all the paperwork they asked for-- were faxed three time. Each time we made contact with their customer dis-service representatives, we get different people and have to start over as if it was the first time we talked to them. The last contact I had, they told me that I signed the distribution form for my portion in March and since it is now May,So I have to resend it because it is no longer valid, Had they sent the funds in March, my signature would still be valid. We ended up cremating my sister instead of having a proper funeral and burial because the funeral home will not go through with the service she wanted without a guarantee of payment, Today, Merrill Edge sent my sister distribution forms for her portion in spite of the fact that they had her death certificate, I am still waiting for my portion and who knows when I will receive it, I am hoping that I will still be alive and be able to enjoy the gift that my cousin left me, For those of you with IRA's , BEWARE!!, When you are gone, your loved ones will not get the treatment they deserve from Merrill Edge after they have used your money to make money for themselves, Is this Incompetence or is it planned to keep the money for their use for as long as possible??? Oh, also while all this paperwork has been flying around, the account has lost 2,000 in worth!!

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an 800 number
Does it really matter if someone is apologizing for the inconvenience when you're calling back for the third time to get something done? I was with Q&R and it is sad to see what that company devolved into through the mergers. Nice people on phone, but incompetent. Take your business elsewhere. There are way too many options.

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platform and customer service sucks...
Merrill Edge platform sucks. They have lot of issues. The 'availalbe funds' shows amount that is not really availalbe for making a purchase. for example when you have $45894 available, and buy worth $34899 and sell worth $15678 on the same day, it is really difficult to follow what is going on with the balance! i hope they won't mess with my hard earned money. You need to keep track of balances to see if they don't mess up. you have to be really on top of it to figure out what this platform does. i hope they don't steal the money. ALthough i never buy stocks if i don't have money in my account, this 'available funds' or 'purchasing power' amount fooled me and i bought stocks for which i did not have money for because it showed me the wrong amount. But guess, what happened.. it put me under 'violation' for 90 days and didn't even send me an (automated) email that i need to deposit the remaining amount within so many days to cover for the balance. IT SUCKS BEYOND BELIEF. such an estemed(??) name has such a crappy platform. and don't ask about customer service--you get different answers every time you talk. The associates don't know what they are talking about.. likely becuase they keep leaving this place and everytime you call, you have a newbie on the line. ALl these bankers don't care about individual investors. Believe it or not, I still suck it up because it gives me 30 free trades per month because of $25K i have in BoA checking account. This is the only best option. ALthough i don't do day trading, i am short term holder and to meet my 'earning goals', 30 free trades help a lot (when you save 15 dollars for buying and selling). I will find someother platform eventhough it can cost me a little bit more in terms of 'paid trades', at least i will be in trading in 'peace' knowing that the money is there in the account!

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no good
no good

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2 of 2 people have found this review helpful.
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Displaying 1-10 of 14 Total Reviews
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